Neosynapse Logo solving big data problems

The Problem.

A fast-growing software company was unable to keep pace with the escalating workload.  Due to a phase of high growth, their processes were unable to scale with their success, and had become fragmented to the point that team members were no longer able to support each other effectively. The resulting strain on the organization led to single points of failure, overwhelming work spikes, the inability to integrate new team members, and the risk of burnout for key team members.

The Solution.

Opportunity Assessment.  In consultation with the executives and owners, several possible opportunities for improvement were identified.  Through interviews and reviewing existing artifacts, the team’s current state of maturity was determined.   Each opportunity was scored based on how rapidly it would impact the business and how much effort was required. From this approach, Neosynapse and the client selected a final set of initiatives for focused work.

Improvement Plan.  Through a user-centered, participatory design process facilitated by David and Cory, the team developed consensus for an 18-point improvement plan.  Each team member took the lead on action plans for their development area with a strategy for complete transparency to every other team member, and full buy-in for their part of the plan.

Implementation Coaching.  Transparency, accountability, and progress among all team members was maintained through a series of regular meetings with team leaders.  The team was able to remove obstacles promptly as they were identified, and was able to maintain visible progress.

The Benefit.

In less than one quarter, the team dramatically increased their effectiveness and has brought business processes in line with the scale of their rapidly growing business.  Quality customer interactions could be maintained across team members, and the team is able to distribute its workload again.  Stress on key team members has declined as new team members are able to integrate quickly.

What our clients are saying:

David has the uncanny gift of identifying business needs by asking on-the-mark questions at a macro level and translating them to applications in a most granular and accurate fashion.
Gerard Broussard,
VP Media Insights & Analytics
If every business partnership included the integrity and level of trust ours had, what a wonderful world this would be!
Brian Roberts,
CEO Croix Connect
Cory’s interdisciplinary background gave him the ability to see patterns and solutions across different domains that were not apparent to others on the team. These valuable insights have led to opportunities for improvement in the way Intel manages its relationships with academic institutions. I am looking forward to my next occasion to work with Cory.
Ken Anderson, Intel Corporation
David added immense value to my teams and projects at Canoe, and to the organization as a whole.
Sana A. Khan,
Canoe Ventures
David's ability to quickly identify and implement key project requirements in a timely and accurate manner was astonishing, and rarely seen.
Jason Goodman,
AOL