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| ASSET MANAGEMENT |
| Problem: |
A large media company had purchased a very complex, global telecommunications network.
Imperfect business processes led to many small problems costing millions of dollars every year.
Most significant problems included:
- Failure to renew discounts from vendors when initial discount terms ended
- Labor-intensive request and activation process
- Inability to allocate costs internally to the correct department
- Failure to cross-check provisioning promises with billing realities
- Failure to escalate urgent issues within the organization
- Failure to hold vendors accountable to SLA commitments
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| Solution: |
A web-based circuit management system was implemented. This system included three main components:
- Data Consolidation and Migration:
- Circuit data was collected from disparate sources, including personal spreadsheets, emails, and paper records into a central repository with consistent data structures and reporting capabilities.
- Data was groomed to provide a consistent level of quality regardless of its original source.
- Workflow and Business Rules:
- Provisioning workflow was developed based on corporate business processes.
- Each step was strictly enforced, creating individual accountability at each part of the process.
- Escalations were automatically issued for any step in the process that departed from business rules.
- Adaptive Interface Controls.
- Created a web interface that changed to reflect the way each user interacted with the system.
- Users gained productivity by being able to find the information they needed more quickly than with a traditional interface.
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| Benefit: |
Within 4 weeks of activating this system, the customer experienced cost savings of more than $6 million per year, resulting in an ROI of one month.
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